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Costway Reviews

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Overall Rating

4.5
3 Reviews
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About Costway

Costway is a company that offers a wide range of products across multiple categories. They provide home and patio furniture, toys, decor, and home goods. Their collection also includes sports and hardware equipment, auto parts, DIY projects, business and industry products, outdoor accessories, baby and toddler supplies, pet supplies, toys, renovation essentials, and smart and heavy machinery.

In terms of services, they offer free shipping on all orders. Their website is easy to navigate, allowing customers to view items of interest and finalize orders with ease. They also have a strong focus on customer service, with many customers praising their quick and helpful responses.

Their product range includes climate control appliances, kitchen appliances, washers & dryers, and vacuums & cleaners. They offer a variety of home appliances and appliance parts. For instance, they sell ductless mini split air conditioners and heaters, electric water boilers and warmers, electric fireplaces, radiators, portable space heaters, and compact twin tub washing machines.

Please note that this information is based on the latest available data and may be subject to change.

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Costway Customer Reviews (3)

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Leonard Black
Leonard Black
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Feb 14, 2023
Claudia Durr
Claudia Durr
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Feb 12, 2023
Rókus Szöllössi
Rókus Szöllössi
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Feb 10, 2023

Costway Customer’s Q&A

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Costway FAQs

FAQ

What is the return policy of Costway?

Costway's return policy includes the following key points:

  • Cancellations: If you want to cancel an order, you can do so from your account page. If your order has not been shipped, a full refund will be arranged. If the order is already in transit, they will attempt to recall the order and arrange a full refund for you. However, any items delivered by trucks or USPS cannot be recalled.

  • Refusal to deliver: If you reject your order at the time of delivery, you should contact Costway. If they do not receive your rejection notice, the refund or exchange may be delayed.

  • 30-day guarantee: You can request a return or exchange within 30 days after delivery if you feel the item doesn't satisfy your home decor. 30-day returns must be with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Some items cannot be returned such as special priced items, flash deals, bundle discounts (unless the entire bundle is returned), and any item after 30 days from the delivery day.

  • Free exchange: You can exchange the same product with different colors in the order within 30 days after delivery. The shipping fee for the first replacement item is free. If you decide to exchange the product again (i.e., more than once), you will be responsible for the return shipping costs.

  • Returns: If you think your product is not suitable, you can return your product within 30 days from the date of delivery. All returns must be made using the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item. For most Costway product returns, you will get a pre-paid return label that allows you to return the item to the Costway warehouse.

FAQ

About costway.com Prices and Cost?

Costway is an online retailer that offers a wide range of products including furniture, appliances, and toys. They offer a 365-day warranty on their products. The prices of some of their products are as follows:

  • A 3-Seat L-Shaped Sectional Sofa Couch for the living room is priced at $1,799.00, down from $3,017.00.
  • A Wooden Chest of Drawers with an anti-toppling device and metal handles is priced at $229.00, down from $286.00.
  • A Leather Air Power Reclining Sectional Sofa with adjustable headrests is priced at $2,399.00.
  • A Fireplace TV Stand with 16-Color Led Lights for TVs up to 65 Inch is priced at $329.00, down from $631.00.

They also offer a Costway Plus+ Annual Membership for $49/Year or $69/Year which provides a 15% OFF All-Year Discounts. Subscribers also get a $10 OFF on their first purchase. Please note that these prices are subject to change and it's always best to check the website for the most current prices.

FAQ

What is the return policy of Costway?

The return policy of Costway includes the following key points:

  • Cancellations: If you want to cancel an order, you can do so from your account page. If your order has not been shipped, a full refund will be arranged. If the order is already in transit, they will contact the shipping company to recall the order and arrange a full refund for you. However, any items delivered by trucks or USPS cannot be recalled.

  • Refusal to deliver: If you reject your order at the time of delivery, you should contact Costway. If the item is rejected due to damage or defect, you should send them a photo so that they can review and resolve the issue.

  • 30-day guarantee: You can request a return or exchange within 30 days after delivery if you feel the item doesn't satisfy your home decor. 30-day returns must be with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Some items cannot be returned such as special priced items, flash deals, bundle discounts (unless the entire bundle is returned), and any item after 30 days from the delivery day.

  • Free exchange: You can exchange the same product with different colors in the order within 30 days after delivery. The shipping fee for the first replacement item is free. If you decide to exchange the product again (i.e., more than once), you will be responsible for the return shipping costs.

  • Returns: If you think your product is not suitable, you can return your product within 30 days from the date of delivery. To start a return, you need to visit 'My Orders' and initiate a return request. All returns must be made using the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item. For most Costway product returns, you will get a pre-paid return label that allows you to return the item to the Costway warehouse.

FAQ

How can I contact customer service at Costway?

You can contact Costway customer service through the following methods: - Email: service@costway.com - Phone: 213-401-2666 - Live Chat: Available on their website Please note that it's important to provide your email and telephone number, order number or tracking number when you contact them. This will help them check the status of your order more efficiently. If you received any defective items, you can contact them for a full refund. Most of their products can be returned within 30 days from the date of delivery if they are in sellable condition with original packaging, tags, and a receipt. All items come with a guarantee 1 year warranty from the date of purchase. They will cover any cost occurred due to item quality issue..

FAQ

About costway.com Popular Products and Services?

Costway is an online retailer that offers a variety of products. They are known for their determination to offer completely original furniture and products. Instead of sourcing furniture from other stores, they produce their own. They strike the ideal balance between high-quality products at budget-friendly rates. They have online stores on more e-commerce platforms, including Amazon, eBay, Walmart, Macy's, and Ziff Davis.

Some of the popular categories of products on Costway include Furniture, Sofas & Loveseats, End & Side Tables, Entertainment Centers & TV Stands, Cabinets & Chests, Beds & Bed Frames, Dressers & Chests, Armoires & Wardrobes, Clothing & Closet Storage, Beach & Lawn Chairs, Baby & Kids Toys & Hobbies, Sports, Pets, Health & Beauty.

One of the top products is the Costway Loveseat, a solid 2-person rocking chair with breathable mesh fabric and a center tempered glass table. The loveseat can comfortably seat two people simultaneously, allowing you and your partner to enjoy a peaceful back-and-forth gliding motion without any squeaky sounds. The loveseat is supported on a solid iron structure and framework to support up to 530 pounds of weight. The convenient center table lets you keep your books, food, drinks, and other items, creating a lovely, comfortable, and convenient space for two individuals to enjoy the outdoors. The Costway Loveseat is the perfect addition to your front yard.

The cost of their products usually ranges from $100 to $200, but you can also find some products at cheaper rates, especially if you get them with attractive discount codes. They also offer weekly deals on their website.

FAQ

What is the return policy of Costway?

The return policy of Costway includes the following key points:

  • Cancellations: If you want to cancel an order, you can do so from your account page. If your order has not been shipped, a full refund will be arranged. If the order is already in transit, they will contact the shipping company to recall the order and arrange a full refund for you. However, any items delivered by trucks or USPS cannot be recalled.

  • Refusal to deliver: If you reject your order at the time of delivery, you should contact Costway. If they do not receive your rejection notice, the refund or exchange may be delayed.

  • 30-day guarantee: You can request a return or exchange within 30 days after delivery if you feel the item doesn't satisfy your home decor. 30-day returns must be with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Some items cannot be returned such as Special Priced Items, Flash Deals, Bundle discounts (unless the entire bundle is returned), and any item after 30 days from the delivery day.

  • Free exchange: You can exchange the same product with different colors in the order within 30 days after delivery. The shipping fee for the first replacement item is free. If you decide to exchange the product again (i.e., more than once), you will be responsible for the return shipping costs.

  • Returns: If you think your product is not suitable, you can return your product within 30 days from the date of delivery. To start a return, you need to visit My Orders and initiate a return request. All returns must be made using the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item. For most Costway product returns, you will get a pre-paid return label that allows you to return the item to the Costway warehouse.

FAQ

About costway.com Payment Method?

At Costway.com, they offer various payment options. These include PayPal, Bank Cards, and Klarna. They accept the following cards: Visa, MasterCard, American Express, Discover, and JCB Card. Credit or debit card options will be available when checking out. They secure your card with the highest security and work with your bank card-issuer while they process your order. They strongly encourage not to use gift cards or pre-paid cards for payment as they may cause problems if a refund is issued.

They've added an extra level of security for Visa and MasterCard payments, which protects you from the unauthorized use of your credit card. 3-D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode. When you choose credit card during checkout, a new window will appear, requesting your personal security code. Your financial institution will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase.

When you choose PayPal during checkout, you will be redirected to their website where you can log in and finalize the payment.

For Klarna - Buy Now, Pay Later, you can split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time. Klarna is only available for products below $1500 currently.

If you're having trouble paying with a credit or debit card, declined payments can be caused by one or more of the following: The name and address of the card holder do not match the billing details. Make sure that all details, such as the card number, expiration date, and CVV code, are entered correctly, and check that the name and billing addresses are exactly as they appear on your card statement. They require a credit or debit card issued by a U.S. based bank or financial institution or your card is not authorized for international payments. Your card has reached the limit for internet transactions. The transaction page has timed-out. Leaving the page before finishing the check-out procedure.

For PayPal, the transaction page has timed-out. Leaving the page before finishing the check-out procedure. Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.

FAQ

costway.com Return Policy?

Costway offers a 30-day return guarantee. If you feel the item doesn't satisfy your home decor, you can request a return or exchange within 30 days after delivery. The returned items must be with the original contents attached and with the original packaging. Returned merchandise that does not satisfy these requirements may not qualify for a refund. Some items cannot be returned such as special priced items, flash deals, bundle discounts (unless the entire bundle is returned), and any item after 30 days from the delivery day. However, if your product is damaged or defective, these exceptions do not apply.

You can also exchange the same product with different colors in the order within 30 days after delivery. The shipping fee for the first replacement item is free. If you decide to exchange the product again (i.e., more than once), you will be responsible for the return shipping costs. All exchanges must be carried out in the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item.

If you think your product is not suitable, you can return your product within 30 days from the date of delivery. To start a return, please visit My Orders and initiate a return request. Please ensure that the product is brand new and unused. All returns must be made using the original packaging. If you do not have the original packaging on hand, you will need to pay an additional $45 repackaging fee for each item. For most Costway product returns, you will get a pre-paid return label that allows you to return the item to the Costway warehouse.

Regarding the shipping policy, Costway offers free standard shipping on all items. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam. They do not deliver to FPO, APO, and PO Box addresses. All orders are shipped out via UPS or USPS or FedEx or Pioneer. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds.

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